Kiva Lighting Company: Japanese Style Lighting Japanese Style Lighting Rustic Lighting and Fans Rustic Lighting and Fans Southwest Store The Southwest Store (800) 275-5482
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We Ship To Canada and Japan

We offer Free Shipping within the Continental US
(Basic Ground Service - See details below)

Please call for orders shipping to Canada, Japan, Alaska, Hawaii, and Puerto Rico

Satisfaction Guarantee and Returns Policy

As part of our ongoing commitment to customer satisfaction, we offer a full guarantee on our products, even ones custom made just for you! Shopping over the internet is fun and often easier than in stores, but does have some limitations, chiefly not being able to actually see and touch the merchandise. We want you to be happy with your purchase and if for any reason the lights, fans or accessories do not meet with your approval, simply send them back insured in their original box with all the parts in "like new" condition, including the boxes, and in resalable condition for credit. There is a 25% restocking charge on all merchandise to cover the initial shipping charges to send the order. Please be aware that if the cardboard boxes arrive too damaged for us to reship the products, we will not be able to provide a credit and you will have to file a claim with your shipping company. Ceiling fans and chandeliers cannot have been installed as we cannot sell them once the wires have been cut. Missing or damaged parts will be charged a restocking fee equal to the cost to return them to like new condition. We highly recommend double boxing the products to prevent any damage to both the items and the boxes. Any damage will be the sender's responsibility. Compare this to most lighting and even big Depot stores that will not take back custom order items at all, and you can see how confident you will be in the quality and value of our products.

                                                           Returned Packaging
               Comparison of typical returned box versus new one - We could not send this box out again.

For orders on custom made products like any of our Copper Canyon Line, the order must be cancelled within 3 days of placing it to receive a refund. After that, a refund will be made based on what stage of manufacturing the light is in. These lights are all hand made to order and can be very difficult to resell. To cancel an order, the request must be called in,  faxed or emailed, but the request is only complete after you receive a written confirmation either by fax or email to ensure the order is cancelled and that the credit amount is correct. Without proof of cancellation, we are not responsible for crediting back the invoice amount.

Shipping

Free Shipping within Continental US - Basic Ground Service*

Alaska
Shipping will be charged
Free Shipping Area
**FREE SHIPPING**
Hawaii
Shipping will be charged
*Basic Ground Service via the carrier of our choice. Delivery times are not guaranteed.

Rush Manufacturing

There is 20% optional up-charge for the RUSH manufacturing option. Custom lighting such as the Copper Canyon series take 3-4 weeks to produce. The 20% up-charge ensures that the order is moved to the top of the production queue for a typical 1-2 week manufacturing lead time.  UPS 3rd, 2nd and next day shipping is an additional charge.  Please instruct your salesperson to add this charge if you need your order in a hurry.

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