Satisfaction Guarantee and Returns Policy
As part of our ongoing commitment to customer satisfaction, we offer a full guarantee on our
products, even ones custom made just for you! Shopping over the internet is fun and often easier than in stores, but
does have some limitations, chiefly not being able to actually see and touch the merchandise. We want you to be
happy with your purchase and if for any reason the lights, fans or accessories do not meet with your approval,
simply send them back insured in their original box with all the parts in "like new" condition, including the boxes,
and in resalable condition for credit. There is a 25% restocking charge on non-Copper Canyon lighting, or a 10%
restocking charge on all Copper Canyon merchandise to cover the initial shipping charges to send the order. Please
be aware that if the cardboard boxes arrive too damaged for us to reship the products, we will not be able to
provide a credit and you will have to file a claim with your shipping company. Ceiling fans and chandeliers cannot
have been installed as we cannot sell them once the wires have been cut. Missing or damaged parts will be charged a
restocking fee equal to the cost to return them to like new condition. We highly recommend double boxing the
products to prevent any damage to both the items and the boxes. Any damage will be the sender's responsibility.
Compare this to most lighting and even big Depot stores that will not take back custom order items at all, and you
can see how confident you will be in the quality and value of our products.
Comparison of typical returned box versus new one - We could not send this box out again.
For orders on custom made products like any of our Copper Canyon Line, the order must be cancelled within 3 days of
placing it to receive a refund. After that, a refund will be made based on what stage of manufacturing the light is
in. These lights are all hand made to order and can be very difficult to resell. To cancel an order, the request
must be called in, faxed or emailed, but the request is only complete after you receive a written confirmation
either by fax or email to ensure the order is cancelled and that the credit amount is correct. Without proof of
cancellation, we are not responsible for crediting back the invoice amount.
Shipping
Free Shipping on most items within Continental US - Basic Ground Service*
Shipping is free of charge
for most items within the contiguous United States.
The only exception is for very large chandeliers that have to ship via truck (freight),
especially
to more rural or remote areas. The costs of shipping by truck have risen
dramatically in the last few years with many shipments costing $700 just to
ship one light. Because of this, any freight shipment will now have to
be quoted based on your location, if it is a residential delivery and if a lift
gate or telephone notification is required. Freight to a business address in
most major metropolitan areas will probably still be free. Additional
fees charged by the trucking companies over the standard rate are as
follows: Telephone notification before delivery - $25, Residential Delivery
- $60, Lift Gate Equipped Truck: $100
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